FAQ & Site Info
Terms of Service
RETURN POLICYEasy Online Returns
Step 1: Download the Return Merchandise Form (download by clicking here
Step 2: Complete the Return Merchandise Form
Step 3: Include the completed Return Merchandise Form with your merchandise to send back
- Mail your online return to the following address:
Kim Urban Boutiq
24553 Long Ct
Hayward, CA 94545
- Merchandise must be postmarked for return within 21 days of confirmed delivery
- Merchandise must be unworn and unwashed
- Items sent back worn or with makeup stains, deodorant stains, pet hair, smoke &/ or perfume smell will not be accepted.
- Any Clearance items marked “Final Sale” cannot be returned
- Read below for "Second Time Is A Charm" Policy
- We recommend tracking and insuring packages sent back for return, as we cannot be responsible for any lost/damaged return packages
Please allow 7 business days after the receipt of the returned item for your return to be processed and your account credited.
- Return shipping is non-refundable, unless you receive damaged, defective or wrong item(s).
- Refunds on discounted or non "final sale" items will be refunded at the prorated amount
- Original shipping charges are non-refundable
- Any online orders returned in-store will be eligible for Store Credit only.
*International Returns - unfortunately we cannot refund duties, taxes or shipping charges
Click Here to view our "Second Time’s a Charm" Exchange Policy
*Return Limitations
- Gift Cards, E-Gift cards, Clearance items, and Final Sale items are not available for exchange/returns unless received damaged, defective or wrong item(s).
This includes:
Bandeaus, Bras, Speciality Bras, Spandex Mini Shorts, Panties, Intimates, Swimwear, Accessories, Jewelry, Socks, Camis, Hats, Purses, Wallets, Scarves, Sunglasses, and Belts
In-store Returns
You can return your merchandise purchased at [email protected] to any Kims Urban Boutiq store location for Store Credit only.
Damaged, Defective or Wrong Item(s)
- Should you receive a damaged, defective or wrong item(s), please contact our Customer Care Team immediately at 510.343.1035 so that we can send you a replacement item and include a return shipping label for your damaged, defective or wrong item(s).
- We will gladly send out a replacement of the original item purchased at no cost, as long as the item is available. If the item is not available, you will receive a refund of the original item or Store Credit.
Undeliverable Packages
*Packages that have been returned to us as "undeliverable" are subject to re-shipping at buyer’s expense, and initial shipping charges are non-refundable.
Online Store Credit
- Store Credit can only be used online at our website - www.kimsurbanboutiq
- Store Credit is not transferable and should be treated like cash
- Store Credit may not be purchased and is only provided when previously purchased item(s) have been returned and you have selected Store Credit as the refund method
- Store Credit never expires and is issued in U.S. Dollars
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due